Too many business meetings happen too casually. There are those standup meetings and meetings on the fly where casual is okay. But, regular meetings – weekly and monthly – require planning and execution. In a recent article, How to effectively plan and prepare for a team meeting – Part 1, I examined some concerns about […]
Are you the problem with the meetings you run? Like it or not, meeting participants are likely to blame you for wasting their time. Rick Broida, writing for PCworld, cites 7 out of 10 workers who spend two hours or more per day in meetings. Lisa McKale in Resourceful Manager says that 40% of workers […]
Evaluating customer feedback is an art of discernment. It takes mining, benchmarking, segmentation, differentiation, and more. Negative feedback creates a running challenge for businesses of all sizes and for the Customer Success Managers that would help them improve performance. Remember: how Customer Success Managers handle negative customer feedback strengthens or breaks their reputation. Here are […]
If you wish to be recognized as a leader, here are five bad habits you should avoid at work.
Hello and welcome to the new Customer Success website. This is a place where we can share thoughts, ideas, and information about Account Management and Customer Success. Feel free to look around and make comments or suggestions (be nice). You can reach me at firstname.lastname@example.org.