Too many business meetings happen too casually. There are those standup meetings and meetings on the fly where casual is okay. But, regular meetings – weekly and monthly – require planning and execution. In a recent article, How to effectively plan and prepare for a team meeting – Part 1, I examined some concerns about […]
How to effectively plan and prepare for a team meeting – Part 1 of 2
Are you the problem with the meetings you run? Like it or not, meeting participants are likely to blame you for wasting their time. Rick Broida, writing for PCworld, cites 7 out of 10 workers who spend two hours or more per day in meetings. Lisa McKale in Resourceful Manager says that 40% of workers […]
How Should Customer Success Managers handle Negative (and positive) Customer Feedback
Evaluating customer feedback is an art of discernment. It takes mining, benchmarking, segmentation, differentiation, and more. Negative feedback creates a running challenge for businesses of all sizes and for the Customer Success Managers that would help them improve performance. Remember: how Customer Success Managers handle negative customer feedback strengthens or breaks their reputation. Here are […]
5 Bad Habits Leaders Avoid at Work
If you wish to be recognized as a leader, here are five bad habits you should avoid at work.
- 1
- 2